Warranty exists so that a defective product isn't your problem to solve alone. Every product we sell carries UAE regional manufacturer warranty valid at authorised service centres inside the country, and we act as your single point of contact if something goes wrong.
UAE regional warranty is the manufacturer-backed cover offered on products sold through authorised UAE distribution. It is honoured at the brand's authorised service centres inside the UAE — Apple Authorised Service Providers, Samsung Care, LG Service, Sony Middle East, Dell/HP/Lenovo service networks. It does not require sending the product outside the country.
Contact our support team with your order number and a description of the issue. We will help diagnose, decide whether a service visit is needed, and coordinate with the authorised service centre. You can either drop the product back to us or take it directly to the centre — whichever is more convenient.
Whether an item is repaired or replaced is a manufacturer decision based on the fault type and warranty terms. In-warranty repairs are typically completed within manufacturer-published turnaround times. Where a product is deemed irreparable within warranty, replacement follows brand policy.
For issues outside the warranty period or excluded by terms (physical damage, liquid damage, unauthorised repair), we can still refer you to the manufacturer's paid service network for a quotation.
AppleCare, Dell ProSupport, HP Care Pack, Lenovo Premier and similar extended-warranty packages can be added at time of purchase on eligible products. These extend cover and often add on-site service and accidental damage protection.
How long is the warranty?
One year regional manufacturer warranty on most products. Some categories (compressor on refrigerators, panel on TVs) carry longer specific-component warranty. See the product page for exact terms.
Do I have to send my product back to you?
No — you can drop it back to us or take it directly to the brand's authorised UAE service centre. Either way we help coordinate.
Does warranty cover accidental damage?
Standard warranty does not cover accidental damage, liquid damage, or unauthorised repair. Extended-warranty packages may add accidental damage cover — check terms.
Can I claim warranty in a different emirate?
Yes — authorised service centres serve UAE-wide. You do not need to return to Dubai for warranty claims.